Shipping & Returns

All of Our terms and conditions are laid out separately, but if you’re looking for some information on our shipping and returns policy, you’ve arrived in the right place! Hopefully the points below address any questions you may have, but in case it doesn’t, get in touch and we’ll be happy to help.

Delivery


Delivery Times

- We specify an estimated delivery time on the page of each product, please note that if we specify 5 days it means 5 working days from the moment payment reaches our bank account (usually within 24 hours)
- The specified delivery terms do not apply during busy times of the year, e.g. bank holidays and the Christmas period.
- Next Working Day Delivery: We offer Next Working Day Delivery on selected blinds, just keep an eye out at the checkout for the delivery option. Orders placed before 11am will be dispatched THAT VERY DAY! Orders placed after 11am or on a Friday will be dispatched the next working day. Allow 48 or 72 hours for Channel Island and Scottish Highlands.


Tracking Your Order

- All deliveries will be made to you by our courier.
- An email will be received with courier tracking once the goods have been dispatched.
- We do our best to secure delivery within the period quoted but shall not be liable for loss occasioned by delay in delivery or arising out of any cause beyond our control.


Cancellations

You have the option to cancel the order if the extra charge is not accepted

Delivery Address

- Delivery will be made to the address specified by you.
- Please note that we can only deliver products within mainland UK.
- All deliveries will be made to you by our courier.
- We do our best to secure delivery within the period quoted but shall not be liable for loss occasioned by delay in delivery or arising out of any cause beyond our control.

Fitting

We advise you not to book a fitter to install a product until the order has been delivered and that you have checked that there are no defects and that all parts are complete.

 

Returns

In the unfortunate and uncommon event that you feel you need to return your product to us, here are some things you should know.

If your product arrives damaged or defective:

  • If you experience any problems please e-mail us at hello@dotcomblinds.com or call our customer service team on 0845 3054 644.
  • You have 7 days following receipt of your goods to report any damaged or defective goods due to manufacturing, or damage caused while being in the delivery process.
  • We will deal with your queries promptly and if necessary arrange for a replacement to be sent.
  • We reserve the right to ask for digital pictures with regards to the issues reported or to ask for the product to be returned to us for inspection. This does not affect your statutory rights.


Made-to-measure products:

  • Made to measure products are custom made to your precise requirements.
  • Once made our products are suitable only to you and therefore cannot be cancelled or returned.
  • Because of this it is extremely important that you are sure about the product that you want and also the size you require.
  • We advise that you take advantage of our free sample service before placing an order, DotcomBlinds cannot be held responsible if you dislike the colour or the general quality of the product.
  • We strongly recommend that you double check your order to ensure that the products ordered and measurements taken are correct. This does not affect your statutory rights.

We advise you not to book a fitter to install a product until the order has been delivered and that you have checked that there are no defects and that all parts are complete.