Delivery Charges and Information
Fast & reliable delivery
Please check the product lead times shown on the individual product page before ordering as lead times may vary on products during the COVID-19 pandemic. Free delivery is available on all orders over £150. This will be automatically applied to your order when you checkout. This is for standard delivery only, which can be 3-5 working days – this can stretch to 7 days during busy periods. If your order doesn’t reach £150 then we charge £7.95 for standard delivery.
We offer Next Working Day Delivery on selected blinds, just keep an eye out at the checkout for the delivery option. Orders placed before 11am will be dispatched THAT VERY DAY! Orders placed after 11am or on a Friday will be dispatched the next working day. Allow 48 or 72 hours for Channel Island and Scottish Highlands.
Where is my order?
We will send you an e-mail when your parcel is ready to be dispatched, this will include a tracking number so you can track the delivery direct with the courier. We advise you not to book a fitter to install a product until the order has been delivered and that you have checked that there are no defects and that all parts are complete.
Can I have my order delivered to an alternate delivery address?
Of course you can. We are more than happy to deliver to an alternative address; many of our orders are delivered directly to our customers at their work address.
Do I get notified of dispatch?
Absolutely. Once your order is ready for dispatch we notify you via email with a planned delivery date and a tracking number. All deliveries will be made to you by our courier. We do our best to secure delivery within the period quoted but shall not be liable for loss occasioned by delay in delivery or arising out of any cause beyond our control.
What happens if I'm not in when the delivery arrives?
Not a problem! If you're not there when the delivery arrives then the delivery driver will leave a card with details of how to rearrange for a more convenient time. And don't worry, the redelivery is free of charge.
The parcel is damaged, what do I do?
If the packaging is damaged in any way, please write 'damaged' on the delivery note. If you inspect your order and it is indeed damaged then please contact our customer service team and we will arrange a replacement. We take pride in how we pack and dispatch products, so damages are very unlikely.