Delivery Charges and Information
Fast & reliable delivery
Please check the product lead times shown on the individual product page before ordering as lead times may vary on products. Free delivery is available on all orders over £199. This will be automatically applied to your order when you checkout. This is for standard delivery only, which can be 3-5 working days for roller blinds, vertical blinds and metal Venetian blinds – this can stretch to 7 days during busy periods. If your order doesn’t reach £199 then we charge £9.99 for standard delivery. Bifold door blinds, Roman blinds, Conservatory Blinds and Day & Night blinds have different lead times and you should check the individual product pages of the product you like before ordering. We currently only deliver within the UK mainland and orders placed for delivery outside of the Mainland UK (Channel Islands, Scottish Islands, Isle of Man, Isles of Scilly, Isle of White, Northern Ireland) may require an additional charge. Please note that we do not ship internationally.
We offer Same Day Priority Dispatch which means you can pay for an expedited service that puts your order at the front of the queue of work in our factory! Typically delivered the very Next Working Day on selected blinds, you just keep an eye out at the checkout for the delivery option. Orders placed before 11am will be dispatched THAT VERY DAY to be delivered the next working day! Orders placed after 11am or on a Friday will be dispatched the next working day. Allow 48 or 72 hours for Scottish Highlands. The term working day doesn't include Saturday or Sunday or bank holidays. The Same Day Priority Dispatch fee is non-refundable if your order is delayed by any courier mishaps but still left our factory on time.
Where is my order?
We will send you an e-mail when your parcel is ready to be dispatched, this will include a tracking number so you can track the delivery direct with the courier. We advise you not to book a fitter to install a product until the order has been delivered and that you have checked that there are no defects and that all parts are complete.
Can I have my order delivered to an alternate delivery address?
Of course you can. We are more than happy to deliver to an alternative address; many of our orders are delivered directly to our customers at their work address.
Do I get notified of dispatch?
Absolutely. Once your order is ready for dispatch we notify you via email with a planned delivery date and a tracking number. All deliveries will be made to you by our courier. We do our best to secure delivery within the period quoted but shall not be liable for loss occasioned by delay in delivery or arising out of any cause beyond our control.
What happens if I'm not in when the delivery arrives?
Not a problem! If you're not there when the delivery arrives then the delivery driver will leave a card with details of how to rearrange for a more convenient time. And don't worry, the redelivery is free of charge.
The parcel is damaged, what do I do?
If the packaging is damaged in any way, please write 'damaged' on the delivery note. If you inspect your order and it is indeed damaged then please contact our customer service team and we will arrange a replacement. We take pride in how we pack and dispatch products, so damages are very unlikely.