Frequently Asked Questions | DotcomBlinds
Where is my order?
We will send you an email when your parcel is ready to be dispatched, this will include a tracking number so you can track the delivery direct with the courier.
What are your delivery times?
Our standard delivery times are typically 3-5 working days on roller blinds, vertical blinds and metal venetian blinds unless you select the Next Working Day Delivery option on selected products. Check product pages for lead times on Roman Blinds, Pleated and Bifold Door Blinds and Faux and Real Wood Venetian Blinds.
We currently only deliver within the UK mainland and orders placed for delivery outside of the Mainland UK (Channel Islands, Scottish Islands, Isle of Man, Isles of Scilly, Isle of White, Northern Ireland) may require an additional charge. Please note that we do not ship internationally.
We offer Same Day Priority Dispatch which means you can pay for an expedited service that puts your order at the front of the queue of work in our factory! Typically delivered the very Next Working Day on selected blinds, you just keep an eye out at the checkout for the delivery option. Orders placed before 11am will be dispatched THAT VERY DAY to be delivered the next working day! Orders placed after 11am or on a Friday will be dispatched the next working day. Allow 48 or 72 hours for Scottish Highlands. The term working day doesn't include Saturday or Sunday or bank holidays. The Same Day Priority Dispatch fee is non-refundable if your order is delayed by any courier mishaps but still left our factory on time.
Can I have my order delivered to an alternate delivery address?
Yes, this is completely fine, simply add in your delivery address during the checkout.
How accurate are your images on the product pages?
Every effort has been made to accurately portray our blind fabrics on their pages, however due to device and monitor settings, the colours may vary from one screen to the next. A quick and easy way to be sure whether the blind fabric's colour and the pattern is right for you is to order a free sample - that way you can see it real life and make your decision from there! You can find the free sample button on each product page.
With regards to the blinds, the images are a means of showing the fabric and blind in a setting, however the image may not change to relate any mechanism options you select. For example, a spring and electric blind will look slightly different to a chain-controlled or crank operated blind due to the mechanism being attached to the blind. Our images currently do not reflect this, however our customer care team are happy to answer any questions you may have.
Do I get notified of dispatch?
We will notify you when your product has been dispatched via the email address you provide.
What happens if I get the measurements wrong?
All of our blinds are bespoke items, made to the measurements you supply. Therefore, we are unable to accept any responsibility if your blind doesn’t fit, based on the measurements we made the blind to. Due to the made-to-measure nature of the product, we are unable to reuse parts or resell the product. If you have got the measurements wrong, take a look at our handy How To Measure guides and reorder.
Where do you make the blinds?
The vast majority of our blinds are manufactured at our head office which is based in Wickford, Essex and we're always happy to help! To find out more about DotcomBlinds, take a look at our story.
What happens if I’m not in when the delivery arrives?
The courier service will attempt to redeliver unless you state that you want us to leave it at the property in a secure location, even if you’re not in. DotcomBlinds cannot be held liable if your product is damaged or stolen.
The parcel is damaged, what do I do?
Contact our customer care team to report your damaged parcel, and please take some pictures of it to send to us. We will investigate the situation and provide a solution.
How do I install my blinds?
Take a look at our installation guides to see the best way to install your product.
What is your Returns and Refunds policy?
Please check our Terms and Conditions for this information.
What sort of payment do you accept and is it secure?
We strive to ensure your payment process is as simple as possible and as secure as we can make it. Therefore, we accept payments through Sage Pay and Paypal, with all major cards.
What measures can I take to ensure the safety of my child with a blind in the home?
There are many simple ways to prevent children coming into contact with a blind cord, and our products come with a variety of safety features. Read our page on Blind and Child Safety.