You can track your order by clicking on the Order Tracking button at the top of the page, and entering your order number and the email address you used when you placed the order. Also, we will send you an email when your parcel is ready to be dispatched, this will include a tracking number so you can track the delivery direct with the courier.
Our standard delivery times are typically 3-5 working days on roller blinds, vertical blinds and metal venetian blinds unless you select the Next Working Day Delivery option on selected products. Check product pages for lead times on Roman Blinds, Pleated and Bifold Door Blinds and Faux and Real Wood Venetian Blinds.
We currently only deliver within the UK mainland and orders placed for delivery outside of the Mainland UK (Channel Islands, Scottish Islands, Isle of Man, Isles of Scilly, Isle of Wight, Northern Ireland) may require an additional charge. Please note that we do not ship internationally.
We offer Same Day Priority Dispatch which means you can pay for an expedited service that puts your order at the front of the queue of work in our factory! Whilst not guaranteed, delivery typically takes place the very Next Working Day on selected blinds, you just keep an eye out at the checkout for the delivery option. Orders placed before 11am will be dispatched THAT VERY DAY to be delivered the next working day! Orders placed after 11am or on a Friday will be dispatched the next working day. Allow 48 or 72 hours for Scottish Highlands. The term working day doesn't include Saturday or Sunday or bank holidays. The Same Day Priority Dispatch fee is non-refundable if your order is delayed by any courier mishaps but still left our factory on time.
Yes, this is completely fine, simply add in your delivery address during the checkout.
Every effort has been made to accurately portray our blind fabrics on their pages, however due to device and monitor settings, the colours may vary from one screen to the next. A quick and easy way to be sure whether the blind fabric's colour and the pattern is right for you is to order a free sample - that way you can see it real life and make your decision from there! You can find the free sample button on each product page.
With regards to the blinds, the images are a means of showing the fabric and blind in a setting, however the image may not change to relate any mechanism options you select. For example, a spring and electric blind will look slightly different to a chain-controlled or crank operated blind due to the mechanism being attached to the blind. Our images currently do not reflect this, however our customer care team are happy to answer any questions you may have.
We will notify you when your product has been dispatched via the email address you provide.
All of our blinds are bespoke items, made to the measurements you supply. Therefore, we are unable to accept any responsibility if your blind doesn’t fit, based on the measurements we made the blind to. Due to the made-to-measure nature of the product, we are unable to reuse parts or resell the product. If you have got the measurements wrong, take a look at our handy How To Measure guides and reorder.
The vast majority of our blinds are manufactured at our head office which is based in Wickford, Essex and we're always happy to help! To find out more about DotcomBlinds, take a look at our story.
The courier service will attempt to redeliver unless you state that you want us to leave it at the property in a secure location, even if you’re not in. DotcomBlinds cannot be held liable if your product is damaged or stolen.
If your order has arrived damaged in transit, please take photographs of the packaging and the damage to the product. Please send these pictures, along with your order number (found on your order confirmation email) and which blind on the order the images relate to, to [email protected] within 10 working days of the order arriving.
Take a look at our installation guides to see the best way to install your product.
We strive to ensure your payment process is as simple as possible and as secure as we can make it. Therefore, we accept payments through Sage Pay and Paypal, with all major cards.
There are many simple ways to prevent children coming into contact with a blind cord, and our products come with a variety of safety features. Read our page on Blind and Child Safety.
If you believe an error has occurred during the manufacturing process for your product, we have a very specific process you are required to follow, and you must contact us within 10 working days of the order being delivered. We require pictures to be sent to us so that we can investigate the issue to ascertain whether there is an error, and if so, what the cause of it was (this is so that should we remake your blind the same issue isn’t repeated).
- Lay a tape measure against the full width of the blind, measuring from one end right to the other end, and take a picture showing this (include the mechanisms and pin ends of any roller blinds).
- Take a picture of the tape measure on one end against the blind.
- Take a picture of the tape measure against the other end of the blind.
These images are to show us the overall width of the blind and to help us know for certain where on the blind you are measuring from.
Once you have these images please send them to us at [email protected], with your order number and the size of the blind on the order this relates to. Once we have this we’ll look into this for you, and come back to you with any requests for further images and information should we need it.
PLEASE NOTE: Labels on the packaging are for the factory’s reference during the manufacturing process and do not necessarily reflect the overall size. Always take your blinds out of the packaging first before contacting us.