If you believe an error has occurred during the manufacturing process for your product, we have a very specific process you are required to follow, and you must contact us within 10 working days of the order being delivered. We require pictures to be sent to us so that we can investigate the issue to ascertain whether there is an error, and if so, what the cause of it was (this is so that should we remake your blind the same issue isn’t repeated).
- Lay a tape measure against the full width of the blind, measuring from one end right to the other end, and take a picture showing this (include the mechanisms and pin ends of any roller blinds).
- Take a picture of the tape measure on one end against the blind.
- Take a picture of the tape measure against the other end of the blind.
These images are to show us the overall width of the blind and to help us know for certain where on the blind you are measuring from.
Once you have these images please send them to us at [email protected], with your order number and the size of the blind on the order this relates to. Once we have this we’ll look into this for you, and come back to you with any requests for further images and information should we need it.
PLEASE NOTE: Labels on the packaging are for the factory’s reference during the manufacturing process and do not necessarily reflect the overall size. Always take your blinds out of the packaging first before contacting us.